HELP CENTER

Find answers to common questions and get the help you need

Getting Started

Click the 'Sign In' button in the navigation bar, enter your email or phone number, and we'll send you a verification code. Once verified, your account will be created automatically.

METAPLAY supports most VR headsets including Oculus Quest, HTC Vive, PlayStation VR, and more. You can also play many games without VR equipment using your browser.

Browse our game library from the home page, click on any game that interests you, and click 'Play Now'. Games load instantly without downloads.

Subscriptions & Billing

We offer three plans: Basic (free with limited features), Premium ($9.99/month), and VIP ($19.99/month). Visit our Pricing page to see all features included in each plan.

Go to your account settings, select 'Subscription', and click 'Cancel Subscription'. You'll retain access until the end of your billing period.

We accept all major credit cards, PayPal, Google Pay, and Apple Pay. All transactions are secured with SSL encryption.

Account & Profile

Click on your avatar in the top right corner, select 'Profile Settings', and you can edit your username, avatar, bio, and preferences.

Yes, go to Account Settings > Email & Phone, enter your new email, and verify it with the code we send.

We use passwordless authentication. Simply sign in with your email or phone number, and we'll send you a verification code each time.

Safety & Privacy

Yes, we use industry-standard encryption and security measures. Read our Privacy Policy for detailed information about how we protect your data.

Click the flag icon on any game or user profile to report. Our moderation team reviews all reports within 24 hours.

Yes, visit any player's profile and click 'Block User'. They won't be able to interact with you or see your activity.

Still Need Help?

Can't find what you're looking for? Our support team is here to help!

Contact Support